HOW LONG WE KEEP IT FOR

We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our legitimate interests, such as for the purposes of exercising our legal rights or where we are permitted to do so for purposes of academic, literary expression and research purposes. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. For example,

  • we archive our email and paper correspondence regularly and destroy unnecessary information;
  • We operate a best practice email retention policy requiring password protected folders and departmental shared drives to provide restricted access to information;
  • Deleted emails are auto-deleted periodically;
  • We conduct regular access reviews to keep access profiles and policies up to date;
  • We conduct periodic review and purge cycles of documents in accordance with our document retention policy;
  • we retain information relating to orders, refunds and customer queries for approximately 7 years;
  • we retain information relating to commercial contracts for approximately 7 years after expiration or termination whichever is the sooner;
  • we maintain a suppression list of email addresses of individuals who no longer wish to be contacted by us. So that we can comply with their wishes we must store this information permanently;
  • we delete information collected through marketing channels 2 years after our last interaction with you;
  • we destroy CVs and related information from job applicants who have not been shortlisted for interview once the recruitment process is complete. The shortlisted candidates’ CVs and related information is kept until after the successful candidate’s probation period, which can be 6 months from their start date.